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The hierarchic relationship between customer's users.

  • Removing Wrongly Updated Files

    Overview If you detect you have uploaded the wrong file, this article outlines what you can do.   Solution If the wrong file has not been processed yet, you can simply delete it from SFTP. If you have...

  • Managing Hierarchies

    Overview HIerarchies are tree-like structures, each one representing an aspect of the organization. Surveys are associated with hierarchies and reports allow summarization in every node of the existin...

  • Why Is a User Not in the Correct Place on the Hierarchy?

    Overview This article can be useful when the user hierarchy is not as expected, a user is under the wrong parent, is no longer receiving personal results in the portal, or the structure is somehow wro...