Sending imported invitations to end customers answer a survey.
Overview Reminder emails are sent some days after the initial invitation when the end customer does not answer the survey. The time until the reminder email is sent varies from customer to customer an...
Overview The ResponseTek portal allows users to resend a survey to a respondent from the Response Details page. A strange behavior has been reported regarding this feature, in the sense that after cli...
Overview When seeing a response to a survey, there is the option to send the survey again to the respondent. Usually, there is a notification besides the Resend Survey to Customer button: However, t...
Overview If you received an invitation to answer a survey and for some reason is not being able to do so, you may want to receive the invitation again. Maybe the link you received has expired or you w...
Overview The message that is sent to end customers inviting them to answer a survey is of big importance since it may incentive or discourage them from giving their feedback. The same is valid for rem...
Overview Since sending surveys to end customers is a core feature of ResponseTek, it is a big concern when it is not working. This article helps you to check if this is really the case and what to do ...
Overview This article applies when an invitation was meant to be sent to a customer in a phone number but it was actually sent to another number. Diagnosis In order to check if the phone number that...
Overview Some end customers may not want to answer surveys and ask to not receive more invitations, either by email or SMS. This is also called opt-out of surveys. Customers also may receive requests ...