Articles

Creation and assignment of actions.

• Add/Assign an action to a Response in eManager

  Overview Actions are a key mechanism for assigning and tracking tasks resulting from customer feedback. You can attach an Action to any customer Comment and assign it to another online reporting user ...

• Assigned Actions Are Missing from the Action List

  Overview When using the ResponseTek portal, a given action was assigned to your account, but when looking at the action list, the action item is missing: To learn more about this issue and how to addr...

• Error Saving an Action

  Overview When using the Action Manager to create new actions, you may encounter the following error message at the moment you save them: There was an error while processing your request.   Solution Si...

• Cannot Add Action from a Comment in Comment Manager

  Overview After using the Comment Manager, users cannot perform any action from the comment after opening it. Environment  ResponseTek portal, Comment Manager. Requirements Access to ResponseTek portal...