Start a conversation

Articles

  • Preventing a User from Receiving Feedback Alert Emails

    Overview You may need to deactivate the forwarding of feedback alerts for one or more of the solutions (eg: cable solution) or stop the alerts from being sent to any of your users' email addresses.   ...

  • Enabling the Email Alert for a Collection Point

    Overview ResponseTek allows its customers not only to passively collect feedback and see reports but also to act as soon as possible when the feedback is not as expected. This is accomplished by a sys...

  • Unable to Open the Offline Feedback Alert

    Overview The feedback alert is an email that is sent to draw attention to the received response. It includes a link to see the answered survey (aka session) in an offline mode. Some users have experie...