Unable to Open the Offline Feedback Alert

Overview

The feedback alert is an email that is sent to draw attention to the received response. It includes a link to see the answered survey (aka session) in an offline mode. Some users have experienced the following issue when clicking on that link:

 

Solution

This issue happened due to a bug that has already been fixed. In case you see this happening again, please raise a ticket to the support team so they can investigate the reason for that and fix it.

 

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This issue has been fixed by the Engineering team and the deployment happened in August 2020. If a customer reports the issue again, please escalate the ticket to the Engineering team so they can check what caused the issue to happen again.

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Testing

After the issue has been fixed, you should be able to see the session details.

 

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Related Articles

• Feedback email alerts are not sent

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