Articles

Import invitations for end customers to answer a survey, either using files or the web service.

• Why Is The Disposition Report Not Being Sent?

  Overview The disposition report is sent when invitations are imported to inform the results. If you did not receive it, this article might help you.   Information If you need to access the report with...

• Stopping Sending Invitations According to a Filename or Naming Pattern

  Overview For diverse reasons, customers sometimes ask ResponseTek to stop sending invitations. This article explains how it works if you want to use the filename or a naming pattern to identify what s...

• How to Ignore the Re-invitation Rule

  Overview When customers are testing the generation of invitation files, they do not want invitations to be actually imported and sent. All they want is to check if the format is correct. If some invit...

• Finding the File with an Invitation to a Specific Phone Number

  Overview At times, you may need to know why a specific phone number has been invited to answer a survey. That might be the case if, for example, you see no interaction registered for it, so there shou...

• Survey Invitation Rejection File Has Not Been Generated

  Overview When invitation files are processed, an email is sent with the results. If you did not receive it, there are other ways to get the information.   Information The rejection file is always plac...

• Processing Invitation Files Manually

  Overview At times, you may need to have invitation files manually processed because the processing window was missed or because it is urgent. This article explains what to do in these cases.   Informa...

• Why Has an Imported File Not Been Processed Yet?

  Overview At times, you may wonder why some hierarchy or invitation file has not been processed. This article shows you what you can do to get the answer and what to do then.   Solution The first thing...

• Getting Information About the Fields in the Invitation Import File

  Overview People responsible for producing invitation files may need information about how those files must look like to be successfully processed. Metadata such as a list of fields, which of them are ...

• What to Do When the Import Rejection File Is Missing on SFTP?

  Overview When you import invitations for end customers to take a survey, you want to know if it worked and if all customers have been invited. Usually, you can check the result of an import on the SFT...

• Troubleshooting Invitation or Hierarchy Files Rejected by the Import Process

  Overview Importing hierarchies or invitations for the end customers to answer a survey is a core task regarding the usage of ResponseTek. At times, a file being imported is rejected, as you can notice...