Import invitations for end customers to answer a survey, either using files or the web service.
Overview The disposition report is sent when invitations are imported to inform the results. If you did not receive it, this article might help you. Information If you need to access the report with...
Overview For diverse reasons, customers sometimes ask ResponseTek to stop sending invitations. This article explains how it works if you want to use the filename or a naming pattern to identify what s...
Overview When customers are testing the generation of invitation files, they do not want invitations to be actually imported and sent. All they want is to check if the format is correct. If some invit...
Overview When invitation files are processed, an email is sent with the results. If you did not receive it, there are other ways to get the information. Information The rejection file is always plac...
Overview At times, you may wonder why some hierarchy or invitation file has not been processed. This article shows you what you can do to get the answer and what to do then. Solution The first thing...
Overview When you import invitations for end customers to take a survey, you want to know if it worked and if all customers have been invited. Usually, you can check the result of an import on the SFT...
Overview When invitations are imported, you should receive the disposition report in your email. If you need to access it from the reporting portal, this article shows how to do that. Solution These...