Overview This article is aimed at helping users prompted with a message that says Incorrect Username or Password upon entering their credentials. Environment ResponseTek Portal. Resolution Click on ...
Overview This article describes the steps to display the required data in the portal under Solutions. Requirements User access to Reporting Portal. Resolution Log into the Reporting Portal. Modify the...
Overview You may encounter certain issues when importing invitation or hierarchy files and may want to know why specific records or the whole file was rejected. This article describes how to check the...
Overview If your account is locked, you should reach out to your Programme Manager to unlock it. If you are a Programme Manager (or authorized contact), you can follow the steps below to unlock a user...
At times, you may need to deactivate a user when your colleague leaves the company or changes the department, etc. To do so, you need to submit a ticket to our Support team and you need to be a Progra...
Overview At times, you may need to create new ResponseTek users for your company. This task can be only performed by Programme Managers or authorized contacts. If you are not one of them and need to c...