SSL Certificate Expiring

Overview

From time to time, certificates expire and must be replaced. This task must be well-coordinated so there is no failure in the communication between ResponseTek and customers. This article will guide you when a certificate must be changed.

Information

It is a good practice to replace a certificate a while before it expires. If you want to inform ResponseTek about a change in your certificate or if you want to know about ResponseTek's certificate, please create a support ticket. The support team will engage the proper teams internally and will contact you.

<supportagent>

The list of ResponseTek customers with the information related to the region and whether they are hosted by us or are on-premise can be found by following the steps in the Getting the List of ResponseTek Customers article.

If you receive a ticket for a certificate, you must check who is the owner of the certificate:

• ResponseTek: if it is our certificate the one that must be replaced, escalate the ticket to the SaaSOps team.
• Customer: if the certificate that must be replaced belongs to the customer, escalate the ticket to Level 2 for them to follow How to update an OnPrem SSL certificate.

</supportagent>

Testing

The communication must keep working after the certificate is replaced.