How to View a Session's Responses

Overview

In ResponseTek, a session is the set of answers a respondent gives to a survey. They receive an invitation to answer the survey, open the survey, and answer it, which creates a session. This article shows how you can find the responses and the customer satisfaction score for a particular session.

Information

In order to search for answers, follow these steps:

1. Log in to the eManager.
2. Click on the magnifying glass button at the top of the page.
   
   
   
3. On the search page, fill in the criteria that can narrow down the sessions list:
   
   • First name: end customer's first name.
   • Last name: end customer's last name.
   • Phone number: phone number invited to answer the survey if the invitation was sent by SMS.
   • Email: email address invited to answer the survey if the invitation was sent by email.
   • Response ID: the unique number that identifies each session. If you know it, this is the fastest way to find a specific session.
   • Comment ID: the unique number that identifies each comment. If you know it, it will return the session in which the comment has been created.
   • Customer ID/Phone Number: the unique number used to identify each end customer (the name of this field may vary from customer to customer).
   • Solution: select the solution if you want answers only to a specific solution or leave it blank to get answers for all solutions. If you select a solution, additional fields will be shown according to the selected solution so you can search for specific information.
   • Timeframe: select the timeframe that best suits your needs.
4. Click on Search. The results will be shown. Click on the icon to see the details.
   
   
   
5. These are the response details:
   
   
   
6. Scroll the page down to see the answers:
   
   
   If you want to see only the answers and not the whole survey, select Answers right after the response details: