Standard visualization of data.
What is it? Buzz Tracker is a text analytics tool that allows users to view and analyze hundreds of thousands of customer comments across every touch-point. Who will use it? Agent, Admin, and End Us...
Overview When looking at Overall CSAT scores on the Solution Overview and the Solution Dashboard reports, you may notice different values. This article explains why this happens. Information There a...
Overview Sometimes customers file a request asking why the UI uses the word NAS rather than NPS - in the popup that appears on hovering over the scores widget under the Customer Advocacy column. C...
Overview One of the purposes surveys can be used for is to evaluate how agents interact with end customers. By looking at the score given by end customers and their comments, it is possible to give fe...
Overview Sometimes, you may notice that some IVR records have been deleted from the portal. This article explains what to do in this case. Information Some customers have a process to delete duplica...
Overview Not getting answers to a survey is something that surely worries customers since the purpose of ResponseTek is to collect feedback. This article will help you with this matter. Solution Fir...
Overview When you try to access the Response List report, you may receive the following error message: You do not have access to this report due to restrictions for your account.. This article explain...
Overview After exporting a report in an XLS format using eManager or the export tool, when you open the XLS file you may find that the CSAT score for some rows is empty. Solution When you face this ...
Overview Some customers send a feed of data in order to get advanced reporting. The data received in ResponseTek could include personally identifiable information that needs to be handled according to...
Overview The Comment Manager is a central place where it is possible to see what the respondents have written in the comment box when answering the surveys. It is also able to export the comments just...