Standard visualization of data.
Overview When looking at the Solution Overview report and filtering by hierarchy, it is possible that some unknown or pending validation items appear. This article explains why this happens and what c...
Overview You may not receive the extract with the daily responses for certain days. This article helps you verify if there is any problem by checking the interactions on those days. Solution In orde...
Overview In some cases, there may seem to have a big distance between the interaction date, when the end customer bought a product, called customer service, or engaged with the company in another way,...
Overview Importing files with invitations for end customers to answer surveys is a core functionality of ResponseTek. After sending a file to the SFTP, it is natural to want to know the result of this...
Overview In some cases, a survey is edited and a question is removed from it. However, reports for that survey keep showing answers and scoring for the removed question. Diagnosis These steps can re...
Overview When one of the possible answers for a question is 'No', it is possible that it is shown as 'NA' (Not Applicable) instead of No. This article explains why this happens and what to do about it...
Overview When a single file to import has records for multiple collection points, the stats are saved per imported file, not discriminated per collection point. This article provides a resolution if ...
Overview At times, there is a discrepancy between the number of invitations on the disposition reports and the number of invitations on the dashboard for a particular date. This article explains why t...
Overview In ResponseTek, a session is the set of answers a respondent gives to a survey. They receive an invitation to answer the survey, open the survey, and answer it, which creates a session. This ...