Articles

Granting access to the system for a user.

• This Account Is Not Accessible from Your Current Location

  Overview Several of the enterprises associated with ResponseTek have implemented whitelisting as a security measure to prevent users from accessing the application from unauthorized locations. In this...

• Unable To Activate An Account: The Link Has Expired

  Overview When an account is created or activated, its owner receives a link by email to reset the password. For security reasons, this link has an expiration date. After that, a new link must be gener...

• Unable to Log in: Unknown Username and Password

  Overview There may be situations in which you need to log in to ResponseTek but do not know your username and your password. This may happen if you need to use another computer that does not have your...

• Not Receiving the Password Reset Email

  Overview If you are trying to reset your own password or if an admin or the support team is in charge of that, an email is sent to you so you can define a new password. If you are not receiving this e...

• Unable to Log In: Need Password Reset

  Overview When trying to access the ResponseTek portal, you may find out that you forgot your password or that your old password stopped working. This article will guide you to get this problem solved....

• Unable to Log In: Username and Password Not Working

  Overview When you try to log in to ResponseTek, you may find out that you are unable because your known username and password do not work anymore and that you are unable to reset your password by usin...

• Unable to Log in: Account Locked

  Overview One of the main issues that prevent users from logging in is having their account locked. An account can be intentionally locked or it can get locked because of too many failed attempts to lo...

• Checking If a User Account Exists

  Overview When a user is having problems logging in to ResponseTek, the natural first step is to search for the user account in order to check if everything is configured as expected (e.g. the account ...

• Account Gets Locked after Logging in Using Forgot Password

  Overview When you find out that you are unable to login, even typing the correct password, the first thing to do is to click Forgot password in order to reset it and be able to log in again. In most c...

• Unable to Log in to the Reporting Portal

  Overview Users can be unable to log in to the reporting portal (eManager) for different reasons. This article shows the most common ones and what can be done in each situation.   Diagnosis In order to...